Policies

PUNCTUALITY

I understand I must arrive 5-10 minutes early for my appointment to get the full session time I have scheduled.

COMMUNICATION

I agree to communicate my needs, preferences, requests, or feedback at any time before, during, or after my massage. I take it upon myself to communicate immediately if anything is distracting me or if I feel unwell or uncomfortable during the session so that adjustments can be made. I understand that my therapist wants my honest feedback – positive or negative to be able to provide the best experience and results.

CANCELLATIONS/RESCHEDULING

If I cannot make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance.

I agree to pay the total session price if:
– I give less than 24 hours notice, and the appointment slot cannot be filled.
– I fail to arrive at my appointment without notice.

I will inform Southwest Stretch and Massage immediately if I develop a contagious illness within 24 hours of my session or have a sudden unplanned health or personal emergency rendering me unable to make my appointment. If my therapist cannot fill my vacancy, I will pay the session fee unless an exception is granted, only at the discretion of Southwest Stretch and Massage.

I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email or phone call requesting cancellation or rescheduling.

PAYMENT

I understand that this time is scheduled specifically for me and that my therapist will require a credit card on file or prepayment to reserve and guarantee my appointment. I understand the card will not be charged unless I do not adhere to the Cancellation/Rescheduling policy.
Notification that is given less than 24 hours before the appointment time will result in a 100% charge of the reserved service amount.

Failure to arrive for my appointment will result in a 100% charge of the reserved service amount.

Your comfort and satisfaction is my top priority. If you have any questions, please let me know. I look forward to meeting you!