FREQUENTLY ASKED QUESTIONS
Our approach is focused on a goal-based path using various therapies to address your needs. Whether you know exactly where you need help or you’re looking for guidance, you’ll receive the best therapies in order to get you where you want to be.
Is this right for me?
If you are an athlete, have an active lifestyle, or you’re trying to get back on track to better health and fitness, I am here to help you.
While we specialize in this niche, we also assist with stress management, physical pain and tension, and recovery post-injury and post-surgery.
What do I need to know as a new client?
All new clients receive a complimentary 15-min introduction to review their needs and determine if Southwest Stretch and Massage is ideal for them. Prepayment for the initial session is required.
What do I wear to a session?
Wear comfortable clothes you can be stretched in, similar to what you would wear to the gym or a yoga class. Shorts, yoga pants, and a sports bra are ideal for mixed bodywork techniques.
Do I need to do anything before my session?
Drink lots of water two days prior to your appointment. Please do not consume too much right before your session. You will not be adequately hydrated and will likely need to go to the bathroom during the treatment.
If you have any other questions prior, please reach out. We are happy to go over any questions or concerns you may have.
Can I request specific therapies?
Yes! However, please do not be attached to what the session will look like. We aim for progress and will use whatever combination of techniques will get you moving in the right direction.
Can I have a shorter or longer session?
Sessions are 90 minutes but plan to be present for up to 2 hours.
Shorter and longer appointments are available upon request and if determined to be an appropriate option.
Do you offer in-home services?
Yes, we offer in-home services for those who prefer the convenience and comfort of their own setting. The initial session requires pre-payment.
Do you offer any discounts?
- 10% discount to military veterans, police, and firefighters
- 10% discount to full-time students
- $10 off your birthday week
- $10 off for leaving aa review on Google
What forms of payment are accepted?
We accept cash, credit card, or check. Cash apps, such as Venmo and Zelle, are not accepted at this time.
Do you accept tips?
Gratuity is always appreciated. We accept cash and venmo.
Can I choose the music in the session?
Absolutely! If you do not like the music playing or want to listen to something in particular, please ask. This is your session, and we want you as comfortable as possible.
Does treatment need to hurt in order to get results?
That’s a big NO. Some techniques can be uncomfortable, but they should never hurt. Honest communication is vital to success in your session and for long-term results. Please tell us if it hurts so we can address it immediately and make the session more enjoyable for you.
Will I be sore after the session?
This depends on the goals discussed, the amount of bodywork you are used to getting, your hydration level, etc. Many things can affect your recovery, but ideally, you should not be sore for more than 24-48 hours.
If you are sore and it persists, like after a hard workout, please communicate that with me so that we can adjust the treatment for next time.
What is your cancellation policy?
If I cannot make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance.
I agree to pay the total session price if:
– I give less than 24 hours notice, and the appointment slot cannot be filled.
– I fail to arrive at my appointment without notice.
I will inform Southwest Stretch and Massage immediately if I develop a contagious illness within 24 hours of my session or have a sudden unplanned health or personal emergency rendering me unable to make my appointment. If my therapist cannot fill my vacancy, I will pay the session fee unless an exception is granted, only at the discretion of Southwest Stretch and Massage.
I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email or phone call requesting cancellation or rescheduling.
Do you have a cancellation list?
Yes! Just send a text with your name and availability, and we will gladly contact you asap if we get a cancellation that would work for you.